Evaluations de SVP

5

vendredi 2 mars 2012

Always great service from SVP

I buy from SVP every 6 months or so and have used them for about 8 years now. They always have a great range of Disks and often they have a few other fun items that are worth buying for the family (usb drives etc). They always seem to deliver on time and the products are well packed too. I have encountered one delivery problem with them, but to their credit they even resolved that problem by delivering the correct item the next morning. Top customer service in my books.

1

lundi 8 août 2011

Spam is the real issue, no contact numbers, no email, no support

If you want to buy from a company that has no contact details listed on their Web site (breaking the UK distance selling law) - go ahead, but if something goes wrong, you will be left with never-answered contact forms.

Spam is the real issue as well. Once you buy, you become life-time reader of endless promotional email with NO options to unsubscribe (breaking another law, but do they care?).

5

samedi 16 juillet 2011

If you need computer based media supplies, look no further..

I was recommended to use this company around 7 years ago and I was amazed that you could get printer ink so cheap. Gone are the days when I get ripped off at PC World for my 6 single Epson cartridges, they sell budget cartridges with as good coverage for around 20% of the price of the "genuine" ones. Their product range is excellent and their service second to none. If only all companies operated this way! SVP are highly recommended to anyone with a computer because all you need for the electronic media experience is here.

5

mercredi 13 avril 2011

All round excellent

Have used SVP for years. Excellent service.
They seem to sort out any problems you have quickly too.

5

vendredi 2 juillet 2010

Very good company

Very good company at providing information on the products and the range of products they sell as well as excellent at explaining their shipping costs and timescales.

3

mercredi 5 mai 2010

Oh how the small have fallen.

SVP used to be a reasonably small company, but it worked well, you saw what goods they had, you ordered them, they had real-time stock control so you knew what was actaully going to turn up, and in general it did, the next day.
I used to order from SVP on a weekly basis, sometimes more, but in the past year their poor stock control, faulty item and appalling delivery has meant I have had to look elsewhere.
Sometimes things go wrong, sometimes company changes causes teething problems, but in this case there would have to be a dramatic difference before I would use them again.

5

mercredi 5 mai 2010

absolutely positively yes and hell yes

order quite a few time. delivered promptly,stock exact. will probably keep ordering from them for a long time!
thx

5

mercredi 28 avril 2010

brilliant, super company, fast delivery

ordered many times. stock exact and arrived quickly. always on my repeat order list. special offers are cheap

5

jeudi 25 mars 2010

I always use SVP for media supplies

Had numerous orders fulfilled by SVP. Always very keen pricing and quick delivery. Never had any problems with them at all.

1

mercredi 24 mars 2010

Complete lack of Customer Service

I have been shopping with SVP since they were a small concern based in Devon with friendly staff who were available by phone. These days they have gotten way too big for their boots and forgotten who has given them their success, ie, their customers.
I bought some carpy discs from them just over a year ago, as it had lifetime guarantee printed on them I didn't figure I needed to open them right up and get burning. Shame, obviously I should have. Not one of these so call Zerodefex discs will burn. Every single one of them has failed.

so I use their less than satisfactory service to tell them about it.
First I get a reply indicating I should muck around with the firmware on my burner (already done, but not really something you should just be suggesting to who knows who as lots of people are NO WAY pc savvy and could kill their burner). Having answered that they told me to complete the returns procedure, but wow after just over a year there is none. Doesn't matter if a product has a lifetime guarantee, because clearly SVP believe a lifetime is lived in one year.

I complain to this effect, and get a message back on their system that they are sending me out new discs from the warehouse. RESULT I thought.
Sadly, no, NO DISCS, no replies to further messages asking where these 'as soon as possible' replacement discs will be arriving. In short. NO CUSTOMER SATISFACTION.

DO NOT SHOP WITH THESE PEOPLE unless you want frustration and headaches.

1

mercredi 17 mars 2010

No service

This site was fantastic, & as a long time customer I went nowhere else, however this years experience is dire. I simply cannot get any customer service reply from them by email. And there is no phone number anymore. If I do not get my goods eventually from them as ordered via paypal.. I shall go through a legal procedure to gain recompense. I shall never use this company again. They have gone down the pan! Company suicide.. they must be mad!

1

mardi 24 novembre 2009

Customer Service Terrible

SVP have fallen so far its now a case of when will it be sold off again, the bloke I spoke to (help section) Chris was the most off hand person I have ever dealt with, I ordered through paypal without logging into the SVP site, they associated this with my works account (same email) but denied this and said I logged in No I didn’t but they also sent it to another person at my works address who had ordered in the past of them??? When I pointed this out they said I had put his name in??????? again WHY WOULD I. one of the cases was broken on delivery so it was returned, only to be sent to the same person as before, again I complained and asked for the works account to be closed so it would not associate with my account, they said I quote "for government legislation we cannot close your account for 7 years" yes you can but you keep the records for 6 years! anyway they changed the password and said that would do it, I now have the batch of DVDs in this order have turned out faulty and emailed on my account explaining I couldn’t log it as the other account is locked out, Chris emailed back saying basically he is doing me a favour this time and I should have known better, my reply was I will bin these disks and take the loss rather than deal with this company again, I then went to another site and got the disks cheaper with free delivery , it was just I have been with them for over 4 years and feel they have badly let me and my workplace down with this attitude.
Never Again

1

mardi 10 novembre 2009

Poor Service from SVP and a real pain to get the item Delivered.

I ordered a hard drive paid for next day delivery
The Hard drive was delivered the next day but faulty came in clear plastic container,in a jiffy bag inside a box with no other pacling and room to move about.
No phone number to contact like you use to, so in the end I got them to phone me, My order was still showing picking.
I contacted them the following Monday about my delivery of a replacement HD.
This was there reply
I confirm that we have received your faulty item.
I have arranged a replacement to be despatched today.
You should receive it shortly.
Regards,
Kamil Krawczyk

It did not arrive the next day I contacted them again

Thank you for your message.
I have received a tracking number for your replacement item -xxxxxxx.
Arrangements were made yesterday but the item will be despatched today.
You should receive by tomorrow.
Regards,
Kamil Krawczyk

I told them I paid for next day delivery and it was'nt my fault it the first drive was faulty
I would like a refund I dont want the drive
this was there reply

We are sorry that you have not received the hard drive today.
We are using the third party company to ship the goods and they had probably a good reason why it was not despatched yesteday.
Once again we are sorry for your inconvenience.
Regards,
Kamil Krawczyk

Again I ask for a refund I dont want it now I will go to a shop if I have problems I can get it sorted the same day.

The item is already on its way. I am unable to stop it at this point.
You should receive the replacement by tomorrow.
Regards,
Kamil Krawczy


SVP have got bigger but not better, they dont care no more and you cant leave any reviews on there site now I wonder why.
This will be the last order they get from Us.

3

jeudi 10 septembre 2009

not much

its service is not really bad.. but some times it delays the delivery too much. but in the end my product reaches safe to me..

3

jeudi 10 septembre 2009

really pleasant

I have used this company on several occasionsand the service has always been excellent. I have no hesitation in reccommending them to anyone.

1

lundi 29 juin 2009

AVOID AT ALL COSTS - NOT WHAT THEY USED TO BE!!!

I have been using SVP for over 4 years now, I rated them so well that I never even looked elsewhere for blank media and other things.

I guess if nothing goes wrong with your order then they are still fine but if you do have problems then they are now one of the worst companies I have ever had to deal with.

They now have NO PHONE CONTACT - as soon as a company don't want to be contacted by phone then that should send out a warning to customers!

I contacted them nearly 4 weeks ago now about a return (a product they sent me with major parts missing) and I have still not got a refund or replacement.
Having been in contact with various members of staff they seem unable to answer simple questions and have now stopped responding at all.

Oh, and you can forget about getting any joy from emailing complaints@svp.co.uk

It's a shame to see a good company go down the drain but I do not expect to see SVP around much longer if they treat all customers as bad as me.

I will be contacting my credit card company on Monday to claim off them as I have had no joy at all with SVP.

Obviously, I will never order from them again!

1

lundi 8 juin 2009

Underwater Camcorder not Waterprof

An SVP customer of 6 years plus... I purchased an underwater camcorder in August 2008. The hinges lost thier tightness after 3 weeks so it was returned under warranty and I was promised a fix by a company apparently authorised to fix by the manufacturers.

I explained that I needed the camcorder back within 3 weeks as we were attending an important family event.

We took the camcorder on our honeymoon last month as we were going snorkelling.

The first day in the water the camera died... no power whatsoever. We thought it might be a battery issue so on returning to the hotel and trying to change the battery water poured from the inside of the camcorder.

So, honeymoon ruined as we had NO camcorder for the whole 3 weeks I return and expect at least some customer service but I am advised this is a 'common fault' and I can get a refund *if* I return the item at MY cost... and they will not refund the postage....

DO NOT USE SVP ... cheap prices but AWFUL customer service... terrible quality and the third party warranty company DK Audio are even worse.

I have escalated to Watchdog/Trading Standards.

I wouldn't recommend them to anyone now. Compared to how they used to be the service is diabolical...

5

lundi 30 mars 2009

Always Excellent Service

I have used this company on several occasionsand the service has always been excellent. I have no hesitation in reccommending them to anyone.

5

mardi 28 août 2007

Rigtig god engelsk butik, de sender hurtigt varerne, har gode priser, gode produkter, en let bestillings-process og tingene er fremme på 2-3 dage.