Simplyelectronics

I wish I had read reviews first...

I ordered a lens for my Canon and an HD-helmet cam for my trip to the States end of Jan. As it said these were in stock and delivery was supposed to be fast, I placed an order for near 400 euros.
Status is STILL set as "new", and I have waited the ridicilous amounts of time on the phone 4 times now, and sent e-mails 4 times. The latest yesterday. Still no reply to that one. Same thing in all previous ones "Yes, back log for Xmas" was the first excuse. Then I called and mailed agian, as my trip was nearing, they told me the products would be shipped express to make it in time, I was PROMISED delivery 1-2 days before my trip. Two days before I call to confirm, and no reply.

So I had to leave for 3 weeks without the gear that would have made the WORLD of difference on the trip, in all ways. Of course I didn´t want to buy new gear either as I had already paid via CC and Moneybookers.
I came home this sunday, and no further communication on e-mail, and order status is STILL set as "new".

It really feels insanely bad as 1. The memorable trip couldn´t be caught on camera or pictures as intended. 2. I am short on cash in general, and putting my savings on gear I am not getting just makes me want to cry... 3. Feel helpless as nothing happens and noone replies or answers, and I really can not afford to lose 400 euros like this.

If someone has some good ideas, or a link / email etc to Moneybookers for cases like these, and how the process works, please share! Getting desperate here... =(